Join the Team at Rancho Monserate HOA! Nestled just east of Bonsall and south of Fallbrook, California, Rancho Monserate Country Club HOA is a vibrant, resident-owned 55+ community where neighbors enjoy an active lifestyle and a strong sense of community. We're looking for a friendly, organized, and customer-focused Administrative Assistant to join our on-site management team. In this role, you'll support the Community Manager while serving as a resource for homeowners, HOA Board members, and staff. If you enjoy working with people, take pride in organization, and want to be part of a welcoming community, we'd love to hear from you! Primarily responsible for providing all assistance to the Community Manager and residents at an on-site property which includes daily customer service to homeowners, HOA board members and other on-site staff. Position Responsibilities: • Perform a wide spectrum of administrative duties that are essential to successfully enforcing community Covenants, Compliance & Regulations (CC&R’s), provides administrative support and other tasks as directed to On-site Community Manager and other on-site staff members. • Develops a working relationship with community board members and homeowners. • Extend top-notch customer service and problem resolution via phone and face-to-face interaction with board members and residents. • Provide traditional office support by maintaining calendars and appointments, composing correspondence, and creating/maintaining database information. • Arrange various meetings (times/locations) and prepare all correspondence necessary to notify included parties. • Assists with community inspections of common areas according to AAM’s management contract. • Work with vendors to provide direction and collect bids per the manager. • Perform various general accounting duties, including some A/P, A/R, coding of invoices and billing. • Maintains accurate and current association records. • Performs other duties as directed by management staff. Knowledge, Skills and Abilities: • Ability to multitask and prepare and process large amounts of administrative and customer request items while being detail oriented. • Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines. • Exceptional organization and tracking skills. • Ability to function efficiently in a fast-paced, demanding environment. • Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems. • Ability to interact and work positively and effectively with homeowners and staff at all levels. • Advanced communication skills both verbal and written. • Superior customer service skills and phone etiquette. • Ability to work collaboratively and cooperatively within the department as well as with other departments. Physical Demands & Work Environment: • Primarily sitting at workstation utilizing a computer in an office setting. • May be required to lift boxes, fill paper trays, and other minor physical office related tasks. • Walking/driving through community to assist in the inspection of common areas. • Helping to set up/break down for events and/or meetings as needed.