What to expect: Primary responsibilities include: (1) Receive clinic clients; collect client co-payments; receive and route telephone calls; (2) schedule client follow-up appointments; (3) Maintain client medical records (EHR) in good order; file client information; process client and other administrative paperwork; (4) Assist with maintenance of clinic electronic health records; (5) Maintain clinic facilities for optimal and secure functioning; and (6) Provide backup assistance to other administrative staff as warranted. Principal Responsibilities and Duties: • Greet clients in person and on the phone with exceptional customer service • Monitor and route clinic voicemail messages • Schedule appointments for clients and staff • Pull and file charts and paperwork for doctors • Check client eligibility status to verify insurance coverage • Check and verify current ITPs and authorizations. • Log and distribute incoming and outgoing faxes • Request, log, and secure client co-payments • Receive, respond and/or route incoming phone calls • Print provider schedules and billing sheets • Make appointment reminder calls • Respond to all requests from providers, clients and other staff in a professional manner • Communicate critical information to staff in a timely manner • File all notes and papers in client charts • Close charts in multiple electronic data systems • Receive, log, and secure all delivered medications • All other duties as assigned to ensure successful operation of the clinic What you'll get from us. At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer: • A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation • Comprehensive medical, dental and vision benefits for benefit eligible positions • 403b retirement match • Generous paid-time-off for benefit eligible positions • Complimentary Employee Assistance Program (EAP) • Generous mileage reimbursement program Pay for this position is a flat rate of $19.00/hr. What we need from you: • High school diploma is required. An Associates Degree in business administration or related field is preferred. • Previous experience in a health care setting is preferred but not required. • Previous experience and aptitude with computer systems and data software such as an Electronic Health Record and the ability to maintain and protect client confidentiality and privacy is essential. • Ability to multi-task in a high volume, extremely fast-paced health care business environment. Demonstrated willingness to take on varied responsibilities and work as part of a team to ensure the overall success of the Clinic. Excellent interpersonal skills and a sense of humor is a plus. WHY SHEPPARD PRATT? At Sheppard Pratt, we are more than just a workplace. We are a community of healthcare professionals who are dedicated to providing hope and healing to individual’s facing life’s challenges. Join us and be a part of a mission that changes lives! #LI-SM1