Essential Job Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Support Admission Director • Customer service focused • Complete admission packets and welcome new residents. • Help planning and attending with community events. • Help with covering admissions, great learning opportunity. • Help reduce grievances. • Communicate effectively with patients, families, caregivers and staff either face-to-face or by telephone. • Answers incoming calls and forwards or refers to appropriate staff member or take a message if person is unavailable. • Triage patient/family telephone calls to clinical staff. • Maintains confidentiality of all patient information. • Complete routine reports and new assignments in an accurate and timely manner. • Assists in taking referrals and communicating with the Referral and Admissions Team. • Assist in entering data into the appropriate tracking systems. • Assist in the process of putting together medical records or other packets. • Assist in the filing of open and closed medical records as needed. • Assist in stocking in-coming office supplies and medical supplies as needed. • Assist in sending, receiving and monitoring faxes for all staff. • Provide back-up or assistance to other administrative staff when needed. • Responsible for tracking patient certifications and monitoring RN recertification assessments. • Responsible for assisting Admissions Office with referrals. • Assists with admission, transfer, death and discharge communication. • Tracking and ordering printed materials. • Assist with survey process and data upload. • Assists in preparing patient documentation as needed. • Assists with verification & documentation of patient insurance information. 2 • Assists in archiving records as needed. • Assists with processing payroll as needed. • Other duties as assigned. • Entering invoices from supply delivery vendors in Allscripts. • Other duties as assigned