Hours: 40 hrs/wk - Monday-Friday Day shift Location: Staff Education Department - 221 N Celia Ave, Muncie, IN 47303 Job Summary: Provides basic administrative and technical support for leaders and teams they support. Manages schedules/calendars, coordinates meetings, coordinates travel arrangements, processes invoices, and handles inquires as appropriate. Manages work with basic guidance and direction. Addresses basic administrative and technical issues when they arise. Key Responsibilities: • Coordinate and manage all AHA training activities, ensuring classes are scheduled efficiently and communicated effectively. • Maintain and coordinate class schedules, registrations, and related administrative tasks. • Demonstrate advanced proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. • Support course planning, documentation, reporting, and communication efforts. • Utilize Articulate software to develop and maintain training content; prior experience is preferred, but candidates with a strong willingness to learn are encouraged to apply. • Assist with programming and course-building activities, leveraging strong problem-solving and organizational skills. • Be resourceful, adaptable, and proactive in learning new systems, tools, and processes. • Collaborate with internal stakeholders to ensure training programs are effectively delivered and continuously improved. Preferred Qualifications: • BLS certification preferred. • Strong technical aptitude and comfort learning new technology platforms. • Experience developing and managing e-learning content and training materials. • Familiarity with AI tools and their application in training, education, or workflow improvement. • Demonstrated ability to build engaging online learning experiences. • Resourceful, innovative, and eager to learn new systems and technologies. Requirements: • High School Diploma/GED required. • Requires 0-3+ years relevant experience; previous administrative experience preferred. • Experience with matrix organization and complex work environment a plus. • Requires basic proficiency in MS office (Word, PowerPoint, Excel)