Job Title: Customer Concierge Hourly Pay: $20 - $35/hour Summary: We’re looking for a professional and personable Customer Concierge to deliver top-tier service and create exceptional experiences for our guests. From travel bookings to local recommendations, you’ll serve as a trusted point of contact for all guest needs. If you're passionate about hospitality and customer satisfaction, we’d love to have you on our team. Key Responsibilities: • Assist guests with reservations, transportation, tickets, and tailored recommendations • Anticipate guest needs and deliver personalized experiences • Fulfill special requests such as spa appointments, tours, or unique accommodations • Provide local insights on restaurants, attractions, and events • Resolve concerns quickly and professionally to ensure guest satisfaction • Collaborate with internal teams (housekeeping, maintenance, etc.) to meet guest needs • Maintain detailed records of guest preferences and requests • Uphold service standards and follow up with guests to ensure satisfaction • Monitor feedback to improve guest experiences Qualifications: • High school diploma or equivalent required; degree in Hospitality or Business is a plus • 2+ years of experience in hospitality or customer service • Strong communication, organizational, and multitasking skills • Problem-solving mindset with keen attention to detail • Knowledge of local attractions, events, and services preferred • Experience with CRM tools or customer management platforms is a bonus Perks & Benefits: • Competitive hourly pay: $20 - $35 • Health, dental, and vision insurance • Paid time off and holidays • Employee discounts on services and experiences • Training and growth opportunities • Positive, supportive workplace culture