Core Values • Adhere to the core values of Resource Property Management: Honesty, integrity, respect, and courtesy are the cornerstones by which our company functions. We value all clients and strive to provide professional and efficient management services. Competencies • Communication Skills • Business Acumen • Customer/Client focus • Decision Making Skills • Results Driven Management • Conflict Resolution Core Duties, Responsibilities and Essential Functions • Provide excellent customer service to board members, owners/residents courteously, timely and efficiently. • Return all calls and emails within 24 hours. • Resolve problems within the bounds of your authority to ensure customer satisfaction or function as “gatekeeper” and route call to appropriate party at RPM. • Report emergencies to Association Manager or RPM Executive Team Member immediately. • Check phone messages and promptly return calls. When out of office, Ensure Mgr. sets email autoresponder. • Utilize Vantaca for management of the community. Includes updating After Hours to record changes, processing Violation letters, logs, and other correspondence in a timely manner, generally within 48 hours. • Upload documents to Vantaca (meeting minutes, etc.) and Homewise in a timely manner. • Scan/email all invoices (in black & white) to the A/P department on/by 1st day of the check run. • Assist Manager with timely preparation of board and meeting packets. • Mail, email or upload monthly financial reports to the board within 24 hours of receipt. • Track annual report filings, elevator certs, pool permits, etc. • Process sales and lease applications, etc. • Process Associations mail-outs. • File association records and purge files annually. Records may NOT be destroyed without board approval. • Prepare and update a Hurricane/Emergency Preparedness manual annually. • Contact vendors as needed to make necessary repairs as per manager’s direction. • Order supplies as directed. • Inspect property, if necessary, in the absence of Manger or maintenance staff. • Report payroll to RPM HR Department timely 2x per month as scheduled. • Keep manager informed of all issues. • Post meeting notices. • Special projects or other duties that may arise from time to time. Working conditions and Physical requirements • Must be able to work under pressure, meet deadlines, while providing exemplary customer service. • Ability to perform the essential job functions safely and successfully with RPM’s internal procedures and policies as well as all related employee handbooks and training/safety manuals. • Maintain regular, punctual attendance consistent with RPM policies & practices. • Lift and carry up to 20 pounds • Must be able to talk, listen, and speak clearly on telephone.