JOB SUMMARY: Takes direction from the Entitlement Services management staff in the carrying out of all the usual general office clerical tasks: filling, coping, faxing, light typing, use of the computer with a particular knowledge and expertise of computer programs: Microsoft Outlook, Microsoft Office Word and Microsoft Office Excel. ESSENTIAL JOB FUNCTIONS: • Maintain Entitlement Files: • Create Entitlements charts for ICL residents. • Organize files in chronological / alphabetical order. • Maintain existing filing system • MTA Half-Fare Metro Cards Procedure: • Collect data and complete the MTA half-fare applications • Manage monthly appointments with ICL residents to complete application and make a picture ID • Process MTA application by arranging for the notary seal • Prepare the package of completed applications for submission to MTA • Hand deliver completed packages to MTA. • Copy and distribute received MTA half-fare metro cards • Sort AMALGAMATED BANK’S consumers’ individual statements and distribute them to • Entitlements Specialists/Coordinators • Support Entitlements Technical Assistance with Archiving procedure • Sort and forward incoming mail. Process mail for discharged consumers • Prepare and send outgoing mail • Coping, scanning, faxing documents as needed • Additional related duties as may be assigned ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES: • Committed to equity, diversity, inclusion and belonging, and active promotion of the ICL values and goals. • Ability to use common office equipment, such as photocopier and fax machine. • Knowledge of computer programs and e-mail system • Time management and organizational skills • Highly organized and detail-oriented • Positive attitude and excellent customer service skills QUALIFICATIONS AND EXPERIENCE: High School diploma/G.E.D. plus 2 years of relevant experience.